43 European Quality Congress. Proceedings Book

The programme of the 43rd Congress of the European Organisation for Quality has been formulated over a few basic lines. It should be grounded on techniques and general practices, rather than on sectors, with some exceptions as we shall see later on. It will especially treat advanced technical areas, particularly those related to the human side of business and to SME"s. it should serve as a lookout for quality innovations in the XXI Century. Finally, the programme would embrace present practices used in a few significant service sectors for its influence in citizens""daily life, and or its lag in the implementation of total quality management in their operations. Under the above assumptions, the reader will find in this book excellent papers dealing with topics such as: the integration of quality, environment and safety systems, the management of human resources, customer loyalty, process management, the integration of suppliers, self lead groups, knowledge management, self-assessment, the future of management, quality in the SME"s,...As regarding sectors, three of then, namely Education, Healthcare and Public Administrations, has been included in the programme, the vital influence of then in everybody"s life being out of question. The reader will find fine examples of total quality management practices implemented in those particular sectores.

• ISBN Papel.: 9788493088200
• Páginas : 384
• Año Publicación: 1999
• Nº Edición : 1
Material Anejo :
• Clasificación: > GESTIÓN DE EMPRESAS